Services

TelloTech offers services that support the (OCM) component of your organization’s ERP effort.  We specialize in documentation, training, proposal development, and help desk support.

Documentation

Our staff of experienced technical writers is adept at creating high quality, comprehensive documentation to support your ongoing project needs.  We develop: user guides, administrator guides, installation manuals, product release notes, hotsheets, press releases, newsletters, and brochures.

Training

TelloTech provides a full range of training services to support moving your organization from the “as is” to the “to be” environment throughout your ERP implementation lifecycle. We analyze the proposed changes in business processes to determine the impact on users and perform skill gap analyses to identify employee training and re-skilling needs. Our training programs feature easy-to-understand, instructor-led presentations and handouts. We continuously assess the program to evaluate its effectiveness and improve training deliverables. We specialize in SAP ERP deployments.

Proposal Development

TelloTech has years of experience developing proposals. We can assist your team in layout, formatting, information gathering, writing, and editing to ensure that your proposal meets the Request for Proposal (RFP) requirements.

HelpDesk

Whether it’s online help or Tier 1 help desk support, our professional staff delivers. We provide online help in HTML Help, WebHelp, WinHelp, and RoboHelp.